Privacy Policy

Cloud Comfort ("we","us","our") operates the Cloud Comfort website and provides web hosting and cloud services. We are committed to protecting the privacy of every visitor and customer and to handling personal information responsibly, in accordance with applicable data protection laws.

This Privacy Policy applies to information collected through our website, our checkout and ordering process, and our customer support channels. By using our website or placing an order, you consent to the practices described in this policy.

Information you provide to us:

• Account and order details — your full name, email address, phone number, country, and (if applicable) business name, as entered during checkout or while opening a support ticket.
• Payment information — your selected payment method and the payment reference you provide. We do not collect or store payment card numbers, cardholder verification codes, or online banking credentials at any point.
• Support communications — the contents of messages, tickets, and correspondence you send to our support team.

Information we collect automatically:

• Technical usage data — IP address, browser type and version, device information, pages visited, referral source, and timestamps of visits.
• Cookies and similar technologies — as described in Section 5 of this policy.

We use the information we collect for the following purposes:

• To process your orders, generate invoices, and provision the services you purchase.
• To communicate with you about your orders, payments, service status, and support requests.
• To deliver service-related notices, such as order confirmations, payment receipts, and important updates affecting your services.
• To operate, maintain, secure, and improve our website and services, including fraud prevention and abuse detection.
• To understand how visitors use our website so we can improve its content, layout, and performance.
• To comply with legal obligations and to enforce our Terms and Conditions.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Our checkout process does not request or collect payment card details. Payments are completed by you directly through your chosen method — typically a bank transfer to the account details shown on your invoice.

We retain only the minimum information necessary to match your payment to your order and to maintain accurate billing records, such as your payment reference and the date and amount received. Please do not include sensitive information beyond the order reference in any transfer message.

Our website uses cookies and similar technologies to keep you signed in to the customer area and to remember preferences such as collapsed sidebar state. These cookies are essential for the website to function correctly.

We may also use privacy-respecting analytics to understand aggregate usage patterns, such as which pages are most visited. Analytics data is collected in a form that does not personally identify you.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent parts of the website, including the customer area, from functioning correctly.

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers — providers of infrastructure, control panels, and email delivery services that we use to operate and deliver our services, acting on our instructions and under confidentiality obligations.
• Legal compliance — when required by law, regulation, court order, or lawful governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, in which case you will be notified of the transfer.

We apply appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (TLS) for all traffic to our website, restricted access to customer information on a need-to-know basis, and regular reviews of our security practices.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security, and you are responsible for keeping your account credentials and order details confidential.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, maintain accurate billing records, resolve disputes, and comply with our legal and accounting obligations.

Order and billing records are retained for the duration of your relationship with us and for a reasonable period afterwards as required by applicable law. Support communications are retained to ensure continuity of service and quality assurance.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Object to, or request restriction of, certain processing of your personal information.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the details in Section 12. We will respond to verified requests within the timeframe required by applicable law. Please note that some information may be retained where necessary to comply with legal obligations, such as maintaining payment and billing records.

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on this page, with the "Last updated" date displayed above. Material changes will be highlighted where practicable, and continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us through our contact page or at support@myhostpk.local.