Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you","the customer") and Cloud Comfort ("we","us", "the platform") regarding your use of our website and the purchase and use of our hosting and cloud services.

By creating an order, making a payment, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to place an order with us. If you are placing an order on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

We provide cloud hosting services including, but not limited to, managed WordPress hosting, cPanel shared hosting, compute VPS, and storage VPS plans. A detailed description of each service is available on the relevant service page of our website at the time of ordering.

We reserve the right to modify, discontinue, or upgrade any service offering at any time. Service features, pricing, and plan specifications displayed on our website may be updated without prior notice, and the configuration in effect at the time your order is placed will apply to your order.

All orders are placed through our website's checkout flow. Upon placing an order, you will receive an order ID and a payment invoice with our bank transfer details. Your order is considered "pending" until the payment is received and confirmed by us.

• Payment must be completed using the payment method selected at checkout, within the timeframe specified on your invoice.
• Orders are processed and services are provisioned only after payment has been confirmed. Confirmation is at our sole discretion based on the payment record received.
• It is your responsibility to provide accurate billing information, including the correct order ID reference when making a transfer, so your payment can be matched to your order.
• In the event of an invalid, incomplete, or unverifiable payment, we reserve the right to cancel the associated order at our sole discretion.

All prices are displayed in the currency selected at checkout and may include applicable taxes. We do not store payment card details at any point in the ordering process.

Once payment has been completed and the order has been processed, the transaction is final and no refund will be processed. This policy applies to all services and plans offered by Cloud Comfort, without exception.

By completing a payment, you acknowledge that you have confirmed the suitability of the selected plan for your needs — including pricing, term length, and specifications — before submitting the payment. We strongly encourage you to review the service description and compare plans carefully before completing your order.

Accordingly, please ensure that all details of your order are correct prior to making payment, as payments once received cannot be reversed or credited.

We make every reasonable effort to maintain a highly available, redundant infrastructure and to protect the data stored on our servers. However, you acknowledge and agree that:

• Server crashes, hardware failures, network outages, or other technical incidents can occur despite our best efforts.
• Data loss resulting from such incidents cannot be recovered and is not the responsibility of the platform.
• We are not liable, under any circumstances, for any loss of data, content, or information stored on or processed through our services.

You are solely and fully responsible for maintaining complete, up-to-date, and independent backups of all data, files, databases, emails, and any other content associated with your services. We strongly recommend configuring automated off-site backups and verifying them regularly.

Where an optional managed backup feature is included with your plan, backups are provided as a convenience on a best-effort basis and do not relieve you of the responsibility to maintain your own backups, nor do they constitute a guarantee of data recovery.

• You are responsible for keeping your order ID, account credentials, and any access details secure and confidential.
• You must maintain accurate and up-to-date contact information, as service-related notices will be sent to the email address provided at checkout.
• You are responsible for the content, applications, and activity hosted on or performed through your services, and for ensuring they comply with all applicable laws.
• You must keep your software, scripts, and applications patched and secure, including changing default passwords and promptly addressing any security notices you receive.

You agree not to use our services to engage in, facilitate, or promote any of the following:

• Any unlawful activity, or activity that violates the rights of others, including intellectual property and privacy rights.
• Sending unsolicited bulk email (spam), phishing, or any form of fraud or deceptive conduct.
• Hosting or distributing malware, ransomware, exploits, or other malicious content.
• Hosting, storing, or distributing adult content — including but not limited to pornography, sexual images, audio, or video — or content of a sexually explicit nature in any form.
• Hosting, storing, or distributing any content that promotes hatred, incites violence, or is harmful or degrading to any community, religion, country, city, or ethnic group.
• Launching denial-of-service attacks, port scanning, or any network abuse directed at our infrastructure or third parties.
• Using resources in a manner that, in our sole judgment, degrades performance or stability for other customers on shared infrastructure.

We reserve the right to suspend or terminate services immediately, without notice, if we determine in our sole discretion that the acceptable use policy has been violated.

We may suspend or terminate your services, in whole or in part, if: (a) you breach these Terms; (b) payment obligations are not met; (c) your use of the services presents a security risk to our infrastructure; or (d) continued provision of the services would violate applicable law.

Where practicable and not inconsistent with the safety and integrity of our platform, we will provide notice of suspension and an opportunity to remedy the issue before termination. You may terminate your services at any time by notifying us through our support channels; termination does not entitle you to a refund, as set out in Section 4 above.

All content on our website — including text, graphics, logos, software, and code — is the property of Cloud Comfort or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

Nothing in these Terms transfers to you any ownership rights in our platform, software, or infrastructure.

To the maximum extent permitted by law, Cloud Comfort, its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or in connection with the use of or inability to use our services.

In particular, and notwithstanding anything to the contrary in these Terms, we shall have no liability for any downtime, service interruption, or loss or corruption of data, as more fully described in Section 5.

Our total aggregate liability to you for all claims arising out of these Terms shall not exceed the total amount actually paid by you to us for the affected service during the then-current billing term.

You agree to indemnify and hold harmless Cloud Comfort and its affiliates, officers, and employees from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of our services, your violation of these Terms, or your violation of any rights of a third party.

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, power failures, network disruptions, government actions, pandemics, or failures of third-party infrastructure.

We may revise these Terms from time to time. The most current version will always be published on this page, with the "Last updated" date displayed above. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Cloud Comfort is registered, without regard to conflict-of-law principles.

Any disputes arising out of or relating to these Terms or our services shall first be referred to our support team in an effort to reach an amicable resolution. Should a dispute remain unresolved, it shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction.