Getting Started

How to open a support ticket

Get help from our team 24/7 by opening a support ticket from your client area.

Updated July 10, 2026

Support tickets are the fastest way to get help from our team.

Open a ticket

In the client area, go to Tickets and click New Ticket. Choose a subject, optionally link a related order, set a priority, and describe your issue.

Response times

Our team responds 24/7. High priority tickets are handled first.

Track replies

Replies appear in the ticket thread in your client area. You can reply at any time to add information or ask follow-up questions.

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How to open a support ticket — myhostpk